BCNPHA has partnered with Telelink to provide non-profit housing societies a better way to manage call answering needs. Proven script templates allow your housing society to reduce on-call maintenance costs with effective urgent vs non-urgent triaging. 24/7 support from Telelink’s specialized property management agents give employees better quality of life. Residents never go to voicemail, always get a live person, and are happier with a more timely and consistent response.
We recently began using the services of Telelink to address our overnight on-call needs. We are a society that operates low-income housing and the on-call staff were being inundated with calls that were not emergencies. We also wanted to add a level of professionalism to our response to tenants, so we decided to switch to an after-hours answering service. There are a number of things that I appreciated about Telelink’s approach: 1) they gave us all kinds of time and space to make the decision (no high-pressure sales tactics), 2) once we decided to go ahead I found the process clear for determining what constitutes an emergency and outlining how we wanted the phone answered etc. 3) they were flexible when we started and were accommodating when I needed information and 4) the staff that I worked with were professional and friendly. Now that we’ve been operating for a few weeks I appreciate the daily emails outlining the calls received and how they were handled, and we’ve already seen a drop in the overall number of calls as tenants are educated on what an emergency is. Finally, our on-call staff appreciate fewer interruptions during the night as they only get a call if there is an emergency. Overall, I’m very pleased with the service and would recommend others check Telelink out as well.
For more information, download the program brochure or contact firstname.lastname@example.org.
Helpful info you need to support your work in BC’s non-profit housing sector.