Telelink Answering

We recently began using the services of Telelink to address our overnight on-call needs. We are a society that operates low-income housing and the on-call staff were being inundated with calls that were not emergencies. We also wanted to add a level of professionalism to our response to tenants, so we decided to switch to an after-hours answering service. There are a number of things that I appreciated about Telelink’s approach: 1) they gave us all kinds of time and space to make the decision (no high-pressure sales tactics), 2) once we decided to go ahead I found the process clear for determining what constitutes an emergency and outlining how we wanted the phone answered etc. 3) they were flexible when we started and were accommodating when I needed information and 4) the staff that I worked with were professional and friendly. Now that we’ve been operating for a few weeks I appreciate the daily emails outlining the calls received and how they were handled, and we’ve already seen a drop in the overall number of calls as tenants are educated on what an emergency is. Finally, our on-call staff appreciate fewer interruptions during the night as they only get a call if there is an emergency. Overall, I’m very pleased with the service and would recommend others check Telelink out as well.