Blog & Announcements

Mediate BC and BCNPHA partner to provide no-cost conflict resolution service during COVID-19

The COVID-19 pandemic has created mental stress for clients, tenants and staff alike.

For some tenants, complying with and managing isolation is a challenge and they may be unwilling or unable to stop welcoming visitors. Others may respond with escalating behaviours to the changed situation.

Where the result is conflict due to COVID-19, Mediate BC is providing a free service to BCNPHA members.


Either party (tenant or non-profit staff member) can initiate the process. Both parties agree to get external help in resolving the conflict, and refer the information to Mediate BC.

Mediate BC will confirm each person’s willingness to participate and then match them with a Mediation Team. The team will then prepare them for a joint session by phone or video-conference.


  • Free for BCNPHA member societies, their staff, and any tenants living in non-profit housing operated by the member
  • Can be used for conflicts among tenants and among staff, as well as between staff and tenant(s)
  • Concerns must be related to COVID-19, isolation or quarantine, including shared spaces, family matters, workplace concerns related to working from home or shared workspaces, and neighbours
  • Up to 5 hours of mediation preparation and joint session time are covered


To initiate a conflict resolution or for more information about the program, please contact:

Amanda Semenoff

Phone (Lower Mainland): 604-684-1300 x 108
Toll-Free (Rest of BC): 1-877-656-1300 x 108

On May 25th, we hosted a webinar with Mediate BC and Landlord BC. Watch the recording below to find out how the Residential Tenancy Act applies during the COVID-19 pandemic and what tools housing providers can utilize in resolving conflicts.

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