This half-day session explores how to skillfully respond to and de-escalate emotional distress. Content includes understanding the stress response, active listening, applying a crisis intervention model, facilitating the development of a short-term coping plan for a person in crisis, boundary setting, and self-care.
Participants report increased skills and confidence in de-escalating people in distress, as well as, setting boundaries, managing our emotions and self-care. The session incorporates case study situations relevant to participants’ needs and situation.
“Full of practical suggestions and relevant tools. All of it was paced well, relevant info and not too overwhelming.” - Housing Worker
Who should take it?
Skillfully Responding to Distress is most suitable for participants with little to no formal training in counselling or for those seeking a refresher. Common attendees include professionals working in situations where they need to respond to challenging situations, including social service workers, medical assistants, insurance client representatives, youth workers, call centre staff, and administration.
In order to create a space that fosters conversation, interaction and reflection we will be limiting the workshop to 20 seats.
About the Crisis Centre of BC
The Crisis Centre of BC is dedicated to providing help and hope to individuals, organizations, and communities. Spanning the spectrum of crisis support, suicide prevention, and postvention, we engage staff and volunteers in a variety of services and programs that educate, train, and support the strength and capacity of individuals and communities.