Online Learning Events
OLE Pathway: Operations

Managing Conflict Between Tenants

In this one hour webinar, participants will learn how to identify the root causes of conflict between tenants and learn communication strategies for navigating these conflicts and setting boundaries. For example, learn how to better identify when can we expect a conflict to resolve itself versus when and how to intervene professionally.



May 11, 2020


10:00 am - 11:00 am



Member Cost:


Visual Recording

Who should attend

Front line support staff in non-profit and affordable housing facilities.

What you will learn

  • Understand the importance of early intervention
  • Better identify when an issue needs to be addressed or left alone
  • Listen for unmet needs and underlying causes of conflict
  • Professionally communicate expectations and boundaries with tenants.


Aaryn Secker, MEd
Manager of Learning & Development, Canadian Mental Health Association, Kelowna

Aaryn has over seven years’ experience in health promotion and more than 10 years’ experience in training, education, and mentorship. Aaryn oversees all learning initiatives by the Canadian Mental Health Association, Kelowna. These include Thoughtfull, a workplace training and advising social enterprise, as well as Discovery College community courses. These programs provide information and build practical skills to support the mental health of individuals, families, workplaces, and communities.