Online Learning Events
OLE Pathway: Operations

Conflict Resolution and the Residential Tenancy Act

What resources for conflict resolution do landlords and non-profit housing operators have access to in these difficult and unprecedented times? In this webinar we will review how the Residential Tenancy Act applies during the COVID-19 pandemic and what tools housing providers can utilize in resolving conflicts. We’ll also discuss Mediate BC’s Quarantine Conflict Resolution Service – they have created a streamlined referral and intake process to support non-profit housing residents to handle a wide variety of conflicts arising from the impacts of COVID-19. Together, we will learn how to support clients experiencing conflicts, which conflicts can be supports by QCRS and other mediation programs and how to refer clients.



May 25, 2020


10:00 am - 11:30 am



Member Cost:


Who should attend

Landlords, resident caretakers, and property managers

What you will learn

  • Establish a plan for positive landlord/tenant communications
  • Create systems for tenant-tenant dispute resolution
  • Know when to escalate
  • Track trends to determine a stop/go list
  • Understand some of the conflicts being driven by Covid-19
  • Understand how mediators can help
  • Refer clients to the Quarantine Conflict Resolution Program
  • Use tips to support clients in conflict


Hunter Boucher
Director of Operations, LandlordBC

Hunter Boucher is the Director of Operations at LandlordBC with over 12 years of experience working with the rental housing industry, with a background and expertise in legislative issues and industry best practices. Hunter has taken on many roles within LandlordBC, including the development of our robust webinar series, presenting at various workshops across the province, and managing LandlordBC’s legislative helpline.

Amanda Semenoff
Program Manager, Quarantine Conflict Resolution Service, Mediate BC

As Manager of the new Quarantine Conflict Resolution Service, Amanda Semenoff is engaged in all aspects of service delivery, from program design through to conducting mediations. Amanda has considerable experience in online mediation. She has shifted her focus from start-up, tech and co-founder conflicts to the conflicts arising from isolation and quarantine. Amanda has two school age children, and is juggling the set-up of this program with the same challenges that many other families face in supporting children who are suddenly out of school, mourning the suspension of their hockey and lacrosse seasons.