Call Answering

Lower on-call costs. More employee freedom.

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Discover the Benefits

BCNPHA partners with Telelink.

Telelink offers better call-answering capability. 24/7 service from Telelink’s specialized property management agents means residents always get live support and never go to voicemail.

Script templates reduce your on-call maintenance costs and give quality of life back to your employees by differentiating between urgent and non-urgent issues.

 

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A variety of programs and services.

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Learn more about Telelink

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Program Benefits

What does Telelink Offer?

Better for tenants

Consistent and professional live agent service delivered 24/7 in English and French.

Better for employees

Urgent and non-urgent issue differentiation means work-life balance for your people.

Better business outcomes

Reduced on-call maintenance costs and administrative work, plus accurate trend reporting and analysis.

Lone worker monitoring for on-call employees

GPS tracking, 24/7 monitoring, digitized check-ins, and emergency communications for worker safety and compliance.

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Mount Douglas Seniors Housing Society Case Study

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Great West Life Residential Case Study

Martek Case Study

We recently started using Telelink to handle our overnight on-call needs. Our staff were overwhelmed with non-emergency calls, and we wanted to improve our response with a more professional system.   Telelink offered a no-pressure approach and easy setup and onboarding. Their team was professional and responsive. The daily email summaries are especially useful, and we’ve already seen fewer calls as tenants better understand what qualifies as an emergency. Our on-call staff now get fewer overnight interruptions, and they appreciate the sleep!