Opening a New Door to Resolve Landlord-Tenant Conflict Resolution

Note: Registration opens on Jan 31, 2025

This workshop aims to provide a solid foundation for constructive conflict resolution. By emphasizing empathy, communication skills, and a collaborative approach, landlords and property managers can seek to foster positive relationships with their tenants, creating a more harmonious living environment for everyone.

Who should attend?

• Landlords
• Property Mangers
• Support Staff

What will you learn?

• Shift perspectives on conflict, viewing it as an opportunity for growth
• Develop effective communication skills centered on empathy and understanding
• Equip participants with a practical 5-step framework for conflict resolution
• Enhance active listening and curiosity-driven communication skills
• Foster positive attitudes and connection to achieve reframed solutions

Facilitated by

Vincent Gonsalves

Bridge-Builders Conflict Resolution and Mediation

Vincent is a skilled community engagement, conflict resolution and mediation specialist with over 20 years of experience in Metro Vancouver. He has successfully facilitated collaboration on over 100 infrastructure and policy projects, working with diverse stakeholders including elected officials, businesses, residents, youth, seniors, persons with a disability and English language learners. Vincent’s expertise in conflict resolution and mediation is backed by his BA in Counselling, and certificates in Collaborative Conflict Resolution and Effective Management from the Justice Institute of BC. He is also a trained restorative justice and trauma informed facilitator. In his space time he volunteers at the Cloverdale Foodbank, Abbotsford Restorative Justice and Advocacy Association, and JIBC where he is a member of the Community Social Justice Department Public Advisory Committee.