Workflow Essentials & Change Management (Winter, Feb, 2025)

Program Description

An Overview

We are excited to launch a new course: Workflow Essentials & Change Management! This course was developed for organizations to examine their business workflows with the objective of recording processes and learning to apply change management.

This hybrid course includes both self-directed learning and facilitator-led instructional discussion. You will have the opportunity to virtually discuss course concepts with other learners and a facilitator multiple times during the course.

This course will help you to develop an understanding of organizational workflows for better record management in household management and related tasks such as rent collection, unit turnover, inspections, and case management. Societies looking to modernize their IT and operations through cloud-based platforms will benefit from completing workflow analysis to prepare for these changes. Completing these steps ahead of time can ensure a smoother transition from current systems to integrated systems, such as Office 365 and property management software like Arcori PM.   

Upon completion, you will be able to recognize the importance of business practices and workflow analysis, work through use cases in finance, maintenance, and household management, as well as create ready-to-use cases. 

What You’ll Learn

By the end of this module you will be able to:

• Identify the benefits of and the major players responsible for workflow analysis
• Map your organization’s workflows and evaluate potential opportunities for efficiencies
• Recognize the challenges of implementing change and apply potential strategies to overcome these barriers

Course Format

• This 8-week course includes access to HousingU, BCNPHA’s online learning platform, which features self-directed learning materials and discussion forums.
• Two virtual learning sessions delivered on Zoom consist of an orientation session (approx. 45-min.), plus a discussion of 5 case studies outlined in the course material (approx. 75 min.).
• Self-directed learning takes about 4-6 hours in total.
• There are no prerequisites, other than basic computer skills, access to the internet, a camera, and a microphone (i.e., a headset). This course is provided in English and requires reading and writing at a high school level.
• Virtual sessions are optional, but highly encouraged, to get optimal value from the course. Virtual sessions will be recorded.

Prerequisites

There are no prerequisites for participating in Workflow Essentials & Change Management other than a basic understanding of online communication and access to the internet.

This course is designed for anyone who wants to examine their business workflows with the goal of recording processes and learning to apply change management. Regardless of your role, experience, or background, it provides an overview of the key areas to be aware of when considering workflows.

March 3:
Registration closes at noon.

Course starts Feb 24.

Date TBD via Poll at start of course:
Zoom Session 1:
Virtual Course Orientation

Meet and greet & course overview. You will also have log-in access to HousingU.

Date TBD via Poll at start of course:
Zoom Session 2:

Case studies reflection and discussion

April (Date TBD)
Final Projects due

April 18:
End of Course

Course ends but access to online course content via HousingU remains opens up until May.

Registration Details

To register, click on the button above to login to our secure Registration site.

Please note that all HousingU courses are for single-user registration only, as our learning management system requires a unique email address for each participant. This means you can’t enroll another person on your behalf. Each participant must set up their own BCNPHA account, register individually, and use their own email to receive their unique login details and course access.

Participants are welcome to either pay upfront or select “Pay Later” upon registration checkout and then forward the receipt/invoice to the appropriate party for reimbursement, if applicable.

Registration Assistance

For step-by-step registration instructions (PDF) and/or our cancellation policy, check out the Program Info: HousingU Registration page.

Registrants will receive course access instructions from learn@bcnpha.ca prior to the course start date.

Live Session Access

Registrants will receive a Zoom link for the 2 live virtual sessions from the facilitator once the dates have been scheduled.

Online Course Content Access

You will be able to access the online resources and forums in HousingU, BCNPHA’s online learning platform, on the course start date. HousingU course log-in information will be sent prior to the start date.

There is a maximum capacity of 25 participants for this course.

Need help?

• Having problems with your account? Email webfeedback@bcnpha.ca.
• Having problems completing your online registration? Email events@bcnpha.ca.
• Having problems accessing your online course? Email learn@bcnpha.ca.

For more information about course content, contact Kate Nielsen, learn@bcnpha.ca