Workflow Essentials & Change Management 2025

Program Description

An Overview

Workflow Essentials & Change Management was developed for organizations to examine their business workflows with the objective of recording processes and learning to apply change management.

This course will help you to develop an understanding of organizational workflows for better record management in household management and related tasks such as rent collection, unit turnover, inspections, and case management. Societies looking to modernize their IT and operations through cloud-based platforms will benefit from completing workflow analysis to prepare for these changes. Completing these steps ahead of time can ensure a smoother transition from current systems to integrated systems, such as Office 365 and property management software like Arcori PM.    

Upon completion, you will be able to recognize the importance of business practices and workflow analysis, examine use cases in finance, maintenance, and household management, as well as create ready-to-use cases.  

Topics Include

Key Concepts of Workflow Mapping | Benefits of Workflow Analysis | Change Management | Building Your Team | Workflow Process & Mapping | Case Studies 

What You’ll Learn

By the end of this module you will be able to:

• Identify the benefits of and the major players responsible for workflow analysis 
• Map your organization’s workflows and evaluate potential opportunities for efficiencies 
• Recognize the challenges of implementing change and apply potential strategies to overcome these barriers 

Who Should Take this Course?

Anyone who wants to examine their business workflows with the goal of recording processes and learning to apply change management. Regardless of your role, experience, or background, it provides an overview of the key areas to be aware of when considering workflows. 

Time Commitment

The course includes online reading and interactive activities. The learning content is provided in a lesson format that allows you to progress at your own pace. This module includes approximately 1-2 hours of content. 

You have 30 days to complete the module. At the end of the 30-day enrollment period you will be automatically unenrolled from this module. 

Prerequisites

This is an online resource and participants must have basic computer skills and a modern, safe browser.

We recommend Chrome, however any updated browser will work. Templates used in this course may require MS Excel, MS Word and .pdf reader. This course is provided in English and requires reading and writing at a high school level. 

Module Duration

Modules are 30 days in length and run continuously throughout the year. You may register for the course at any time during the month or year.

You will receive your log-in details upon registration from learn@bcnpha.ca. 

Once you receive your log-in details, you can log into HousingU at any time to start your module. You will have 30 days to complete the module from the date that you receive your log-in instructions. For example, if you registered on July 10, you will have until August 10 to complete. After the 30-day enrollment period, you will be automatically un-enrolled from the module. If you do not complete the module within 30 days, you will have to re-register for the module. 

Registration Details 

To register, click on the button above to login to our secure Registration site. 

Please note that all HousingU courses are for single-user registration only, as our learning management system requires a unique email address for each participant. This means you can’t enroll another person on your behalf. Each participant must set up their own BCNPHA account, register individually, and use their own email to receive their unique login details and course access. 

Registration Assistance

For step-by-step registration instructions (PDF) and/or our cancellation policy, check out the Program Info: HousingU Registration page. 

Registrants will receive course access instructions from learn@bcnpha.ca prior to the course start date.
 

Need help? 

• Having problems with your account? Email webfeedback@bcnpha.ca. 

• Having problems completing your online registration? Email events@bcnpha.ca. 

• Having problems accessing your online course? Email learn@bcnpha.ca. 

Registration Details

To register, click on the button above to login to our secure Registration site.

Please note that all HousingU courses are for single-user registration only, as our learning management system requires a unique email address for each participant. This means you can’t enroll another person on your behalf. Each participant must set up their own BCNPHA account, register individually, and use their own email to receive their unique login details and course access.

Participants are welcome to either pay upfront or select “Pay Later” upon registration checkout and then forward the receipt/invoice to the appropriate party for reimbursement, if applicable.

Registration Assistance

For step-by-step registration instructions (PDF) and/or our cancellation policy, check out the Program Info: HousingU Registration page.

Registrants will receive course access instructions from learn@bcnpha.ca prior to the course start date.

Need help?

• Having problems with your account? Email webfeedback@bcnpha.ca.
• Having problems completing your online registration? Email events@bcnpha.ca.
• Having problems accessing your online course? Email learn@bcnpha.ca.