Operations and Maintenance (O&M) program

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The Operations and Maintenance (O&M) program consists of eight online operations and maintenance courses. Each course includes discussion forums, checks for understanding and take-back-to-work tools that can be used right away. Each course is designed to be interactive and focuses on all aspects of building operations and maintenance with a special focus on energy management. O&M courses can be taken individually in any order; however, participants will gain the most by taking the entire program in the order presented. Most of the courses can be completed in 6-8 weeks but we allow for a full three months to accommodate busy schedules. Courses are offered online through HousingU, BCNPHA’s online learning management system. The program is funded by FortisBC.

Who is this program for?

This program will benefit those just entering the non-profit operations and maintenance profession as well as seasoned non-profit sector employees interested in creating living spaces that run more economically and efficiently.

What are the program goals?

The overall goal of the O&M program is to help housing providers operate and maintain affordable housing in a safe, cost effective and energy efficient manner. By the end of the program participants will have created a customized, integrated operations and maintenance plan, designed specifically for their facilities.


Asset Management Foundations - This course will meet the learning needs of new and aspiring property and building managers, maintenance staff and administrators. Click for more information.

Building Systems - Building on a basic understanding of Operations and Maintenance, participants will create maintenance plans for each of their building systems. Click for more information.

Building Maintenance - This course focuses on maintenance principles, practices and techniques for organizations of different size and complexity. Click for more information.

Business Practices - This course focuses on the business side of Operations and Maintenance. Click for more information.

Operations & Maintenance Plan Development - This course focuses on (re)developing a maintenance plan. Click for more information.

Introduction to Capital Planning - This course provides a foundation for Capital Planning. Click for more information.

New Construction and Redevelopment - This course focuses on the various stages of non-profit housing development and construction. Click for more information.

Green Asset Management (formerly Sustainable Buildings) - This course focuses on strategies to reduce the impact that operating and maintaining affordable housing has on the environment. Click for more information.

For more information email:

Kate Nielsen


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