Shelter Manager - Rock Bay Landing

  • Full Time
  • Victoria, BC
  • Expires: 2020-10-14

Website Victoria Cool Aid Society

About Us:
Cool Aid employees personify compassion, professionalism and dependability. Whether we’re providing shelter services, supporting tenants, or delivering health services to inner-city clients we are dedicated to improving the well-being and health of the people we serve. Our contributions and the quality of our services are due to the dedication of our employees.
Employees come from diverse backgrounds, and all walks of life. We’re committed to equality and inclusion.
This is a unique opportunity to join the management of an innovative not-for-profit, in an environment that is committed to promoting continuous learning, creativity and collaboration.

The Shelter Manager is responsible for maintaining consistent, high quality services and infrastructure to ensure that assigned programs work in an effective and accountable manner in the achievement of strategic and operational goals. The Shelter Manager will also work closely with, and in direct supervision of staff in the performance of all duties while mentoring direct reports with regular and ongoing formal and informal coaching.

A unique part of the Shelter Manager’s list of duties would be the inclusion of the onsite Overdose Prevention Unit and the Extreme Weather Shelter, run annually between November and April, to the general duties of delegation and coordination of the delivery of services and operations at Rock Bay Landing.

A major leadership requirement of the position is to effectively integrate and provide services that align with the Society’s values and guiding principles, particularly through the lens of our clients and community partners.

Victoria Cool Aid Society’s Guiding Principles:

Meet clients where they are at and see things from their point of view.
Practice reliability, good faith and integrity in all our relationships.
Recognize and value the contributions of our clients, staff, volunteers, donors and partners.
Embrace diversity and honour all cultures, identities and experiences.
Cultivate partnerships to strengthen community.
Foster an environment that promotes equity, well-being and safety for all.
Advocate for those we serve.
Support each other through change and innovation.
Take responsibility for our actions and learn from our experiences.
The successful application will have Comprehensive knowledge of mental health and addictions best practices and resources, supportive housing and/or emergency shelter regulations, service delivery models and community collaboration.


Baccalaureate degree in related human services, administrative field, or a combination of training and experience.
More than seven (7) years’ experience within a not-for-profit community social services context
A minimum of five (5) years progressively senior leadership experience within a multi-service complex organization.
Demonstrated knowledge of principles and practices in the following areas:
Client/resident relations
Program planning and evaluation.
Financial management.
Property management.
Conflict resolution.
Personnel recruitment and development.
Community development.
And contract reporting.
Comprehensive knowledge of mental health and addictions best practices and resources; supportive housing regulations and service delivery models; and community collaboration.
Demonstrated commitment to teamwork, collaborative practice and lifelong learning.

Complete the Ministry of Public Safety and Solicitor General Criminal Record Check.
Job Information

Hourly Wage Rate: 35.05.
Work Location: 535 Ellice Street – Rock Bay Landing.
Work Days: Monday – Friday, with rotating on-call schedule.
Shift Times: May range from 8:30 am to 6:00 pm.
Weekly Hours: 40 hours per week.
Union: Exempt.
Benefits Eligible for 100% employer paid benefits including pension, health and dental care.
Job Type Permanent – Full-time.

Closing Date: October 14, 2020

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