Program Assistant COQ (Casual On-call)

Phoenix Society


The Phoenix Society is dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

Our Emergency Response Centre (ERC) in Coquitlam, BC provides temporary shelter support to those people who are currently experiencing homelessness.

Come Work With Us!
Phoenix is working with BC Housing and Fraser Health to support those experiencing homelessness in the Tri-Cities area.
• Challenge yourself by joining a rapidly growing organization
• Surround yourself with skilled helpers, willing to share their knowledge and expertise with new staff and people in their early careers
• Finish each day knowing you have made a difference
• Be part of an exceptional company culture with a healthy work/life balance

ERC Support Workers are part of a team responsible for providing day-to-day support, supervision, and monitoring of residents in the Emergency Response Centre.

• Monitoring homeless residents that and assisting with the day to day operations of the centre.
• Follow recommendations from BC Housing, Fraser Health, BCCDC and medical professionals on monitoring daily activities of residents.
• Promote good relations (builds rapport and trust, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
• Assist in the orientation and training of new staff in the service model.
• Administrative tasks such as
– Photocopying
– Assisting with case documentation
– Database entries
– Filing
– Preparing new client files
– Professionally answering phones

• Two (2) year diploma from a post-secondary education and training relevant to the social services field, or an equivalent combination of experience and education
• Recent related experience of at least one (1) year
• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Addictions Support organizations, etc.
• Ability to apply trauma-informed practices
• Crisis Intervention and Naloxone training is an asset
• Strong collaborative approach to delivering and developing programs and services
• Proven communication and conflict resolution skills
• Strong organizational and problem solving skills
• Effectively communicate professionally, verbally and written in English
• Effectively utilize Office suite including Excel, Word, Outlook and central data systems
• Current First Aid/CPR
• Criminal Records check for working with vulnerable populations

We have 3 casual on-call positions available. Must be willing to work all shifts including weekends, overnights and holidays.

What We Offer
• Competitive wage
• Opportunities for advancement
• A welcoming team based culture

We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter. All qualified individuals with diverse backgrounds and identities and people with lived experience are strongly encouraged to apply.
Please note that only those selected for interviews will be contacted. Position will remain posted until filled.

Closing Date: July 24, 2020

To apply for this job email your details to

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