Program Assistant (Casual On-call)

  • Casual
  • Surrey, BC
  • Posted 1 week ago
  • Expires: 2020-07-24

Phoenix Society


The Phoenix Society is a not-for-profit society dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment. You can read more about Phoenix here.


• Challenge yourself by joining a rapidly growing organization
• Surround yourself with skilled helpers, willing to share their knowledge and expertise with new staff and people in their early careers
• Finish each day knowing you have made a difference
• Be part of an exceptional company culture with a healthy work/life balance
• Phoenix is pet-friendly so you can bring your dog to work with you!

Program Assistants work as part of an integrated services team and are responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents in the Phoenix Centre and Phoenix Supportive Housing Programs. They also provide seasonal support to the Extreme Weather Shelter.

• Demonstrate courtesy and respect for others.
• Promote good relations (builds rapport and trust, shares information with others, accepts and expresses suggestions or feedback in a positive, constructive manner, being sensitive to the needs and feelings of others).
• Participate in the team’s planning and implementation of quality improvement projects such as evaluating customer needs, improving services and implementing new service strategies.
• Participate in working through team issues.
• Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment and educational services.
• Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
• Administrative tasks such as
o Photocopying
o Assisting with case documentation
o Database entries
o Filing
o Preparing new client files
o Professionally answering phones

• Two year diploma from a post-secondary education and training relevant to the addiction treatment field, or an equivalent combination of experience and education.
o Preference will be given to those with a minimum of 2 years’ experience in the addiction services field within a community setting, assisting those affected by substance misuse, concurrent disorders, unemployment, a lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
• Ability to apply trauma-informed practices to clinical care
• Strong collaborative approach to delivering and developing programs and services
• Proven communication and conflict resolution skills
• Strong organizational and problem solving skills
• Effectively communicate professionally, verbally and written in English
• Current Tuberculosis Screening Certificate
• Effectively utilize Office suite including Excel, Word, Outlook and central data systems
• Current First Aid/CPR
• Criminal Records check for working with vulnerable populations

Casual On-call. Must be able to work weekends, overnights and holidays.

We welcome qualified applicants with a passion for meaningful work to submit a resume and cover letter to

Closing Date: July 24, 2020

To apply for this job email your details to

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