Customer Service Representative
Website BC Housing
Reporting to the Manager, Administration, the Customer Service Representative provides professional level customer service in responding to phone calls and emails, explains the Homeowner Protection Act and related regulations, and provides information regarding departmental policies and processes. In addition, he/she/they performs administrative and clerical functions to support Licensing & Consumer Services (formerly HPO) operations.
The successful candidate will have the following:
EDUCATION & EXPERIENCE:
Completion of a comprehensive post-secondary course in office or business administration or other relevant discipline.
Minimum two years progressive experience in an office and/or highly computerized environment, including
experience working with the public, providing basic bookkeeping or accounting functions, working with a variety of software programs, and performing data entry.
Or an equivalent combination of education, training and experience acceptable to the Employer.
KNOWLEDGE, SKILLS AND ABILITIES:
Good understanding of the legislation, processes and procedures associated with licensing, license and renewal applications, amendments to licenses, new home registrations, owner builder authorizations, requests to sell, and reviews and appeals.
Good working knowledge of computer applications including MS Word and Outlook and ability to manoeuvre between applications with ease; ability to use the internet to locate relevant information/data.
Good knowledge of government Records Classification System.
Excellent oral and written communication skills, with solid command of English grammar, spelling and punctuation.
Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds.
Good problem-solving skills.
Ability to maintain confidentiality protocols.
Ability to apply legislation, regulations and other information sources for the purpose of assessing and explaining eligibility.
Ability to plan and meet deadlines and adapt to changing priorities without compromising the quality of work.
Ability to work independently and also work co-operatively in a team environment.
Ability to type minimum 40 words per minute.
How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
Please review the Job Description prior to applying
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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
At BC Housing, we’re committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, Persons with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact firstname.lastname@example.org.
We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.
Apply Now: www.bchousing.org/careers
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Closing Date: June 2, 2021
To apply for this job please visit www.bchousing.org.