Online Learning Events
OLE Pathway: Operations

Managing Conflict Between Tenants

In this one hour webinar, participants will learn how to identify the root causes of conflict between tenants and learn communication strategies for navigating these conflicts and setting boundaries. For example, learn how to better identify when can we expect a conflict to resolve itself versus when and how to intervene professionally.

Details

Date:

May 11, 2020

Time:

10:00 am - 11:00 am

Cost:

Free

Member Cost:

Free

Visual Recording

Who should attend

Front line support staff in non-profit and affordable housing facilities.

What you will learn

  • Understand the importance of early intervention
  • Better identify when an issue needs to be addressed or left alone
  • Listen for unmet needs and underlying causes of conflict
  • Professionally communicate expectations and boundaries with tenants.

Presenters

Aaryn Secker, MEd
Manager of Learning & Development, Canadian Mental Health Association, Kelowna

Aaryn has over seven years’ experience in health promotion and more than 10 years’ experience in training, education, and mentorship. Aaryn oversees all learning initiatives by the Canadian Mental Health Association, Kelowna. These include Thoughtfull, a workplace training and advising social enterprise, as well as Discovery College community courses. These programs provide information and build practical skills to support the mental health of individuals, families, workplaces, and communities.
FREE
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Discover essential strategies for safeguarding communities against the annual threats of extreme heat and wildfire smoke at our upcoming online event. With the expertise of a Vancouver Coastal Health Medical Health Officer and BC Housing Operations branch professionals, gain invaluable insights on establishing reliable systems to ensure the health and wellbeing of tenants, clients, and staff during these critical events.

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Cultural Perspectives Training Series: Building Local Relationships

Dive into the Cultural Perspectives Training Series, a transformative 4-session, presented by the Indigenous Perspectives Society. In the fourth workshop, participants will learn about the key concepts of colonization, privilege and stereotyping. They will also learn to develop meaningful relationship-building strategies with Indigenous community members and organizations.

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Cultural Perspectives Training Series: Dispelling Myths and Stereotypes

Dive into the Cultural Perspectives Training Series, a transformative 4-session journey, presented by the Indigenous Perspectives Society.
In this third session, delve into the pivotal concepts of colonization, privilege, and stereotyping. Reflect on their profound impact on our work dynamics and personal relationships. Explore strategies to foster stronger collaboration with Indigenous communities.

Register