Operations & Maintenance Plan Development – HousingU online course

Registration is now closed. For more information contact learn@bcnpha.ca

Operations & Maintenance Plan Development focuses on (re)developing a maintenance plan. This online, facilitated course builds on information learned in Building Systems and Building Maintenance; however, prior completion of these courses is not mandatory. This course will help new and experienced property and building managers, maintenance staff, and administrators advance their maintenance plans and integrate benchmarking into their maintenance plans. Participants will be given a template for daily, weekly, monthly and annual maintenance, and asked to review/optimize their building’s plan with the help of the template. This course can be completed in 8 weeks or less; however, participants have up to 3 months to complete.

“The O&M Maintenance Planning Course is super helpful! I enjoy making sense of all the different puzzles that I keep coming across at work into a well organized big picture. Thank you so much.” – Kateryna Filyus, Terra Housing

Topics include:

Introduction to Maintenance Management | Management Support | Maintenance Items | Planning | Maintenance Assessments | O&M Project Ideas | Performance Trending

What you'll learn

By the end of Operations & Maintenance Plan Development, successful participants will recognize;

  • The need for Maintenance Management
  • Why management support is important
  • Items that should be on daily, weekly, monthly, annual maintenance checklists
  • The need for an Operations and Maintenance Assessment
  • Some project ideas to optimize building equipment
  • The need for performance trending

Time commitment

This course includes approximately 32 hours of content. It is recommended that you commit to studying for 3-4 hours a week in order to be done in 8 weeks. However, you will have up to 3 months to complete. You can progress at your own pace, log in to do assignments, and participate in forum discussions whenever when it’s convenient for you. Having said that, we do encourage you to stick to the posted weekly schedule so that most participants will be working on the same topic at roughly the same time.


Some prior knowledge of Operations and Maintenance would be helpful. Completion of Asset Management Foundations, Business Systems and Business Maintenance is recommended but not mandatory. As an online course, participants must have basic computer skills and have access to a computer with MS Office 2010 or later and a modern, safe browser. We recommend Chrome, however any updated browser will work. Templates used in this course may require MS Excel, MS Word and .pdf reader. This course is provided in English and requires reading and writing at a grade 8 level.

Start and end dates

April 19, 2021 - July 11, 2021


$139 + GST for members , $209 + GST for non-members

Volume Discount: Register 3 or more people from the same organization for this course and your rate will be reduced to $109 each (+GST). This offer is for BCNPHA members only. To take advantage of this discounted rate, please email learn@bcnpha.ca. Note: Registration for this course will be open until May 3, 2021.


To register, click the large green button at the top of this page: “Login to account”, or “Create an account” (if you do not yet have one). Note: We require a unique email address for each course participant as our online learning system will not accept duplicate emails. If you need further instructions, click Course registration instructions.

This course is part of the Operations and Maintenance (O&M)Program.

For more information email:

Kate Nielsen


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