W09 – Creating a Culture of Change

This in depth workshop will provide the tools to build a culture of change amongst staff who strive for the enhancement of quality care in housing seniors. Dive deep into what key focus areas improves staff satisfaction translating to: improved staff retention, improved staff work practices, improved attitudes all that support service excellence and quality culture. Participants will explore change ideas backed by research based evidence and other ideas that have simply been effective for many individuals who contributed to this effort.

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