W08 – Housing Older Tenants

Housing older tenants presents unique challenges. This session will explain why older tenants can be different from younger tenants; how housing providers can prevent misunderstandings by providing useful, ongoing information to tenants; common areas of conflict between older tenants and how they can be avoided; how to treat complaints by and about older tenants; and how to respond when the tenant is being assisted by a legal advocate. Participants will also be provided with suggestions and resources designed to more easily resolve issues that are common to housing older tenants.