Website Options Community Services Society
The Senior Manager is responsible for the effective administration, management, and development for shelter and homeless outreach programs. This includes the supervision and training of Assistant Managers and frontline staff and volunteers in the delivery of programs and services for those facing homelessness in our community.
These programs are undergoing a significant period of growth and this provides Options Community Services (OCS) with an exciting opportunity to re-imagine these programs. The Senior Manager of Homelessness Services will use their experience as a “change-agent” in the sector to implement operational shifts within the organization to meet the changing needs of the community.
Additionally, the Senior Manager will represents designated program areas and OCS in the broader communities and keeps current to adapt programs to client needs and emerging trends, ensures the effective reporting of programs, budget development and monitoring and other duties as required.
KEY DUTIES AND RESPONSIBILITIES
• Manage one or more program areas and directs Assistant Managers and other staff to ensure the effective and efficient delivery of programs and services within OCS policies and procedures, relevant legislation, and accreditation and professional standards.
• Oversee development, revision, implementation, and evaluation of new and existing programs to ensure they are up-to-date, innovative, and meet emerging client needs and contractual obligations.
• Develop annual program goals in consultation with staff and others and set and maintain quality levels through audits and evaluations, ensuring all contract objectives are met and reported effectively and in a timely manner.
• Monitor program risk controls, accountability systems, and utilization to the level in Contribution Agreements, other contracts/business plans, ensuring program objectives are met.
• Lead and/or participate in the development of standard and complex funding proposals and grants for new and revised contracts.
• Maintain an efficient, effective and integrated approach to service delivery data collection, evidence based best practices, and monitoring.
• Oversee entering of current program data into electronic record systems to ensure funder outcomes are aligned with contracts. Maintain accurate, complete and confidential client records.
• Maintain effective relationships with government, stakeholders, service partners, volunteer community groups, organizations, and committees to coordinate the provision of services, influence where appropriate, foster partnerships, collaborate, and exchange information.
• Maintain current knowledge of local, provincial and federal services, resource persons, and significant initiatives of importance to OCS and the community. Openly share and distribute this information with staff, other service providers, clients and the community as appropriate.
• Supervise, provide direction, ongoing feedback, support and recognition to Program Managers and other direct report staff to maximize individual and team performance.
• Work with direct reports to establish deliverables with measureable objectives and timelines, development plans for skill-set growth, and conduct formal performance reviews.
• Determine program staffing requirements and manage the recruitment and orientation for select staff. Lead the internal deployment of staff to align with changing program needs.
• Manage labour and employee relations matters in consultation with the DED and Human Resources including discipline, grievances, and strike planning.
• Manage OCS and program change initiatives by applying best practices for informing and involving staff through the transition.
Administration and Finance
• Manage the financial integrity and accountability of programs, monitor expenditures within existing budgets and guidelines, report out, and make budget recommendations.
• Apply the policies and standards of OCS program manuals, Health and Safety guidelines, completion of critical incident and safety reports, and WorkSafeBC safety standards.
• Oversee facilities upkeep by working with contractors and suppliers for service and maintenance. Liaise between user groups and OCS programs for use of facility space.
• Keep the DED apprised of all pertinent issues, information for effective decision-making, and provide input for the preparation of annual short and long range program plans.
• Participate in OCS co-ordination and management functions, program development and accreditation preparation and maintenance.
• Research, compile and submit funding, trend, statistics, research information and other reports as requested by the Deputy Executive Director, E-Team, Executive Director, funders and others.
Closing Date: March 31, 2017